Shipping Information
Pricing
New Zealand
$10 Flat rate shipping
Free shipping on any order over $100 to New Zealand & Australia
International
$30 Flat rate shipping.
Spend $300 or more and receive FREE tracked shipping on all orders.
Shipping Timelines
We try to ship all items the following day to ensure that you receive your package as soon as possible. However, please allow 2-3 days for processing time, and up to 4-7 extra working days when purchasing during a sale.
We work hard to get your orders out as soon as possible but to due to how popular our products are some of our items may be on backorder at the time of purchase, we will notify you if this is the case. Multiple items in an order will not be shipped until all items are in stock.
Delivery delays will be as a result of couriers which is sadly sometimes outside of our control.
Shipping disclaimer
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International Shipping: Please note that additional duties and taxes may be applied by the destination country, and these charges are the responsibility of the customer. We are not able to estimate these charges, and we recommend that you contact your local customs office for more information. Delivery times for international orders may vary depending on the destination country and the availability of the products.
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Shipping Timeframe: Please note that the shipping timeframe we provide is an estimate only, and we cannot guarantee that your order will be delivered within this timeframe. Delays may occur due to factors outside of our control, such as weather or customs clearance.
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Shipping Address: Please ensure that the shipping address provided is correct, as we cannot be held responsible for any errors or delays caused by incorrect address information. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping charges to re-ship the package.
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Shipping Damage: We take great care in packaging your order to ensure that it reaches you in perfect condition. If you receive a damaged item, please contact us immediately, and we will do our best to resolve the issue as soon as possible.
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Shipping Policy: This policy is subject to change without notice, and we reserve the right to modify it at any time.
Loss of Package Disclaimer:
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We take great care in packaging and shipping your order to ensure that it reaches you safely. However, please note that once an order has been shipped, we cannot be held responsible for any loss or damage that may occur during transit.
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In the event that your package is lost or damaged during shipping, please contact us immediately and we will do our best to resolve the issue as soon as possible.
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Enquiries will be lodged with courier company for missing packages. Please note that the shipping carrier's investigation can take several weeks to complete and we will keep you updated during the process.
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We recommend that you ensure your shipping address is correct before placing your order, as we cannot be held responsible for any errors or delays caused by incorrect address information.
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This disclaimer is subject to change without notice, and we reserve the right to modify it at any time.
